Refund policy

Return & Refund Policy
Last updated: March 8, 2026

Thank you for ordering from Legend Designer Ice Cream.

Because our products are perishable and shipped frozen, we cannot accept physical returns. However, we stand behind the quality of our products and will work with customers if an issue occurs.

Damaged or Melted Orders

If your order arrives damaged or melted, please contact us within 24 hours of delivery.

To process your claim, please provide:

• Your order number
• A photo of the product and packaging
• A brief description of the issue

Claims submitted after 24 hours of delivery may not be eligible for resolution.

Once verified, we may offer one of the following remedies:

• A full refund
• A replacement shipment

Refunds include the product price and shipping costs.

Order Cancellations

Orders may be cancelled within 12 hours of placing the order.

After this period, the order may already be processed or prepared for shipment and cancellation may not be possible.

To request a cancellation, contact us immediately at:
support@legendicecream.com

Non-Returnable Items

Due to food safety regulations and the perishable nature of our products, we do not accept returns of any ice cream products.

Contact Information

If you have any questions about your order, please contact us:

Legend Designer Ice Cream
159 Valley Mall Pkwy
East Wenatchee, WA 98802
support@legendicecream.com
509-668-1328